We aim to deliver your order within 3-5 business days of payment. You will receive a tracking number once your order has been dispatched so you can track your parcel.

Shipping costs are calculated based on the weight, size of your order, and your shipping location. Orders over a certain amount qualify for free shipping. See shipping options at checkout for more details.

Yes, we have a 30 day return policy. To be eligible for a return, your item must be unused, unworn, and in its original packaging. Contact us at info@elysara.nl to start your returns process.

Please check your order immediately upon receipt. If an item is damaged, defective or you have received the wrong item, please contact us as soon as possible at info@elysara.nl . We will assess the problem and provide an appropriate solution.

The quickest process is to return the unwanted item according to our returns policy. Once your return is approved, you can place a new order for the desired item.

Currently we only ship within the Netherlands. For international shipping you can contact us at info@elysara.nl to discuss the possibilities.

As long as your order has not yet been shipped, you can cancel it. To do this, please contact us as soon as possible via info@elysara.nl . If your order has already been shipped, you can return the package as soon as you have received it.

We accept various payment methods, such as iDEAL, credit card and PayPal. All payments are processed securely via our payment partners.

After placing your order, you will receive a confirmation email with your order number and details. Check your spam folder if you do not receive this email.

You can reach us by email at info@elysara.nl . We aim to respond to your message within 24 hours .

A diffuser spreads fragrance into the air using water and essential oils. Some diffusers use ultrasonic technology, which produces a fine mist, while others use a fan or heat.

Yes, most diffusers are compatible with essential oils. However, only use high-quality oils without additives or chemicals to avoid clogging your diffuser and potential health risks.

It is important to clean your diffuser regularly to prevent oil and limescale buildup. Follow these steps:

1. Empty the water tank.
2. Use a soft cloth with lukewarm water to clean the inside.
3. Occasionally add a mixture of water and vinegar and let the diffuser run for a few minutes.

Some essential oils, such as tea tree, citrus, and eucalyptus, can be harmful to pets. Consult a veterinarian or choose oils that are safe for pets. Also, use the diffuser in a well-ventilated area.

No, diffusers are specifically designed for essential oils. Do not use perfume, synthetic air fresheners or oils that are not soluble in water as this can damage the diffuser.

Possible causes:

• The water tank is empty or not filled properly.
• There is too much oil in the water.
• The ultrasonic plate is dirty and needs to be cleaned.

Clean your diffuser regularly and follow the usage instructions in the manual.